Cancel whenever you like and keep access until the end of the period you have paid for. We do not give partial refunds for time already elapsed.
Last updated July 27, 2026
You can cancel at any time from your account settings. No email, no phone call, no retention gauntlet.
Cancelling stops the next renewal. It does not end your access immediately — you keep every feature of your tier until the end of the period you have already paid for, and your membership then drops to Free. You can undo a pending cancellation any time before that date and your billing continues as normal.
Memberships are billed in advance for the period you selected. We do not refund the current or any past period, including unused time after you cancel, and we do not pro-rate part-months or part-years.
Because you keep full access through the end of the period you paid for, cancelling early costs you nothing beyond that period.
Build plans, laser files, and CNC files are delivered instantly and cannot be returned. Purchases of individual files are final.
If a file is corrupt, materially incomplete, or not what the listing described, tell us — we will fix the file or refund that purchase. That is a defect, not a change of mind.
We issue refunds without argument in these cases:
Email [email protected] or use the contact form with the charge date and the email on the account. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.
Where a trial or introductory price is offered, the terms shown at signup apply. Unless stated otherwise, a trial converts to a paid membership at the standard rate when it ends, and you can cancel before that to avoid being charged.
If something looks wrong on your statement, please contact us first — we can almost always sort it out faster than your bank can. Raising a chargeback without contacting us may result in the account being suspended while the dispute is resolved.
Nothing in this policy limits rights you have under the consumer law that applies to you. Where the law of your country or state gives you a right to cancel or to a refund that is stronger than this policy, that law applies.